Arvato Bertelsmann customer experience

ACE Reporting

ACE Reporting provides the platform to interact closely with target groups, attract and maintain customers, and promote brand loyalty. 

Combining Email and Telephonic surveys, ACE Reporting is user defined and comes in the form of easy to understand dashboards, linked to individual customer feedback as well as user group and timeframe selection comparative reporting. 

Reporting is available 24/7/365 – so no more delay in feedback. ACE Reporting outputs allows a user to view top-line data first and then, if applicable, drill down into any ACE variable and even right down to individual customer issue –enabling root cause to be identified and rectified in a fraction of the time of standard research techniques.

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